Terms of Use

Introduction to Terms of Use for the Website (www.awesomeandbliss.com) and the Booking Portal (bookings.awesomeandbliss.com)

The terms “us”, “we”, or “our” and the website “awesomeandbliss.com” and the booking portal “bookings.awesomeandbliss.com” refer to Awesome & Bliss Experiences (or the company “Awesome & Bliss Co.”). Awesome & Bliss Experiences is neither a common carrier nor a private carrier and does not provide any of the travel, accommodation or other activities mentioned on the website and booking portal.

Awesome & Bliss Experiences sells “Travel Packages” where we manage bookings, ticketing and other additional services of and for travel, accommodation, transfers and other leisure activities. We also sell various other travel products and services that can be ordered, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Service Provider.

“Service Provider” is the provider of Travel Products such as:

  • Accommodations (e.g., hotel, motel, apartment, bed & breakfast),
  • Attractions (e.g., Theme parks, museums, sightseeing tours),
  • Transportation provider (e.g., bike and car rentals, cruises, rail, airport rides, bus tours, transfers),
  • Tour operators or tour guides, and
  • Any other travel related product or service (e.g., travel insurances, visa, etc.).

Awesome & Bliss Experiences act as your agent in making the above arrangements with third party suppliers (or Service Provider) who provide Travel Products as principals. Awesome & Bliss Experiences is not the agent of any such principal. You will also be subject to the terms and conditions of any third-party suppliers in addition to these terms and conditions.

The terms “you”, “your”, “user”, or “subscriber” refers to the customer/client booking a Travel Package through us directly or through our online booking portal (the website “bookings.awesomeandbliss.com”), or indirectly through our partner booking websites.

User Agreement

These terms and conditions will be the complete and exclusive statement of the terms of agreement between you and Awesome & Bliss Experiences. By accessing or in any way using the website or travel booking portal, you agree to be bound by the following terms and conditions. If you do not agree, please cease the use of the website and leave the website immediately. By using our site to search for and/or book the products and/or services offered, you are indicating:

  • that you have read this User Agreement; and
  • your acceptance of this User Agreement.

User Registration

In order to book any travel products or use any service item, you need to be a registered user/subscriber of the website. When registering to become a user/subscriber, you must provide Personal Information which is your first and last name, and a valid email address.

  • You agree to provide accurate and complete information and to keep this information current. Your information is stored securely, and will only be used and disclosed in accordance with our Privacy Policy.
  • You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. We are not liable for any unauthorised use of your account.

If in case, you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you should notify us immediately at contact@awesomeandbliss.com.

Use of Website and Travel Booking Portal

You agree that:

  • You will not use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). Although, you are welcome to view, use and download a limited copy of your travel itinerary (and related documents) for travel or services available on this website.
  • You will not, through any means, interfere (or attempt to interfere) with the proper functioning of the website.
  • You will not use any robots, data mining, other automatic device or manual process to monitor or copy the website or any content or information contained therein except with our prior written consent.
  • You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. You agree to supervise all usage by minors of this website under your name or account. You make sure that all information provided by you or members of your household in using this website is true and accurate. Without limitation, any speculative, false or fraudulent booking or any booking in anticipation of demand is prohibited.
  • Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.
  • You will use the products and services of this website only to make legitimate bookings or purchases for you or for another person for whom you are legally authorized to act. You understand that abuse of the products or services of this website may result in you being denied access to this website.
  • You shall be completely responsible for payment/ reimbursement of all charges, fees, duties, taxes (including service tax), and assessments arising out of the use of this website. We shall make every commercially reasonable effort to ensure this website contains accurate and correct information.

Information Accuracy

The information (travel offers, travel itineraries, travel guide etc.) provided on the website can be based on material provided by third-party suppliers. Whilst every effort has been made to verify the accuracy of the information but we do not accept liability for errors.

  • You understand and agree that we cannot be held responsible for errors or omissions caused by incorrect or inadequate information supplied to us or by our third-party suppliers.
  • You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.
  • All imagery and video on the Website are for representational purposes only.

Our Liability is Limited

All information, such as comments, messages, text, files, images, photos, video, sounds and other materials (collectively called as ‘Content’) posted on, transmitted through or linked from the website are the sole responsibility of the person/group/company from whom such content originated. Every effort is made to ensure website content accuracy at all times. To the extent that the content and services on the website are provided free-of-charge and “as is” without warranty of any kind, Awesome & Bliss Experiences will not be liable for any loss or damage of any nature.

  • We make no representations about the suitability of the content displayed on our website for any purpose.
  • We do not accept any responsibility or liability for any acts, errors, omissions, defaults, conduct, and state of health, condition or circumstances whether negligent or otherwise, of third-party suppliers. We accept responsibility for proven acts and/or omissions of our employees, officers, and suppliers provided that they were at the time carrying out work in the course of their employment or contract.
  • We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.

The service providers are independent from us and are not agents or employees of Awesome & Bliss Experiences. In any circumstances, we are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any service provider, including for injuries, death, property damage, or other damages or expenses resulting therefrom. We will not be liable for any cancellation, overbooking, strike, force majeure or other causes beyond its direct control. We will not be responsible for any criminal conduct by any third parties.

  • Awesome & Bliss Experiences arranges your holiday, which will be provided by other third-party suppliers. We sell holidays in India and internationally that are arranged by us or by entities related to or affiliated with it.
  • All bookings agreed to be made by us with the service provider of any “Travel Products” or other related services are subject to the terms and conditions imposed on such suppliers in relation to matters that may not be expressly the subject of our agreement with them and, in particular, to the applicable laws, requirements and policies of any government, governmental authority or employee including, visa, entry, exit or transit.
  • Neither we nor any affiliate or third party supplier accepts any responsibility or liability of any nature whatsoever including but not limited to contract, in tort or under any other law for any injury, damage, loss, delay, additional expenses or inconvenience caused by your own acts and/or omissions, or other events which are beyond their control including force majeure or other events including but not limited to war, civil disturbance, fire, floods, severe weather, acts of God, acts of government or any other authorities, failure of equipment or machinery.
  • We do not accept any liability or responsibility for any terms, conditions or requirements of any third-party suppliers who provides some service in the course of your holiday. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirements of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.
  • We do not itself provide the transport, accommodation, meals or other facilities described on this website that you may receive on your holiday, all of which are provided by air and land carriers, cruise operators, hoteliers or suppliers of other services as principals.

Awesome & Bliss Experiences bears no responsibility as an intermediary and cannot be held responsible either in case of damage caused to you by any of our service providers or caused by you to our suppliers. You, therefore commit to indemnify and hold harmless Awesome & Bliss Experiences against all damages or claims made by you. The above provisions do not apply to benefit Awesome & Bliss Experiences if the cause of the loss or claim against us arises directly as a result of breach of any of these terms and conditions.

Links to third-party websites

All links from this website (or the Booking Portal) to other websites are provided in good faith for the convenience of the visitors and are under the following terms.

  • We do not control third-party websites, and is not responsible for their contents or links contained in them under any circumstances.
  • The inclusion of third-party links does not imply any endorsement or recommendation of the material on third-party websites or any association with their operators.
  • We will not be responsible or liable for any loss or damage of any sort incurred as a result of the presence of third-party links on the website.

Travel Products & Services - Agreement

Booking & Reservation

The booking process is completed through:

  • The booking sites (which are linked to our website). By clicking on the “view deal” button, you will be forwarded onto a booking site where you can complete the reservation for the hotel/travel deals found on our website.
  • The Travel Booking Portal where the user can book customized adventure packages, honeymoon packages and also solo or group travel packages.

Customised booking of arrangements and payment for travel products (which can include both land and passage components) are provided subject to those third-party suppliers’ terms, conditions and limitations. Any legal recourse you may have in respect of those travel products is against those suppliers and not against us.

Email Communications

A registered user/subscriber consent us sending Emails related to administrative & promotional events. The ‘administrative’ involves details of your account, bookings you had made or services you had procured from us. On the other side, the ‘Promotional’ consists of Travel Product information, Domestic and International tourism guidelines and offers. You may choose to opt-out from receiving promotional emails anytime by simply clicking the unsubscribe button at the bottom of our emails.

Booking Confirmation, Cancellation & Refunds

The Booking Confirmation for the travel product or service you purchase is redeemable for the specified offer from the relevant service provider(s). The relative service provider(s) (and not Awesome & Bliss Experiences) is the seller of the Travel Product and is solely responsible for honouring the Travel Package you purchase. We will try our best to ensure that we only feature those Service Providers (or Third-Party Suppliers) who feel an obligation to provide good service to you, but we make no guarantee, warranty or representation regarding the standard of any product to be provided.

We reserve the right to accept or reject your order for any reason (or no reason) at any time after that order has been made, including, but not limited to, the unavailability of any product or service, an error in the price or product or service description, or an error in your order.

If, due to any unwanted reason, we cancelled your order, we will provide a full refund of any payment received. Once placed, you cannot cancel your booking order except as set out in this agreement. Any refunds are made in accordance with our Booking & Refund Policy.

Pricing

All prices of products and services provided by us are subject to change without notice. The prices of travel packages (with or without offers) includes taxes (GST) and other charges except stated otherwise. There may be additional charges which are payable directly to the hotel/tour guide which will be mentioned in the order confirmation. We do not cover Insurance fee except stated otherwise. Quotes issued related to customized travel service by us shall be valid for 15 days unless stated otherwise.

Payment Terms

All payments must be received in full prior to a confirmation being issued. If your payment is not received or declined by your bank or credit card issuer, we cannot ‘hold’ packages on your behalf.

Payment Options

The following payment options are available and in the discretion of Awesome & Bliss Co.

  • Cheque, Demand Draft, Money Order, NEFT or RTGS: An option available only for Indian buyers. Must be made in Indian Rupee ₹ and payable at Ajmer, India.
  • Credit Card/Debit Card: MasterCard, Maestro, Visa, Discover, American Express, RuPay.
  • Bank Wire Transfer: A US $35.00 processing fee (Applicable for Payments Outside of India) is included for all quotes paid by Wire Transfer.
  • PayPal.

Indemnification

The Buyer hereby indemnifies the company “Awesome & Bliss Co.” and its directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this agreement.

Intellectual Property

We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. All the contents on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on the website) is owned by Awesome & Bliss Experiences and its licensors.

We grant any legitimate users a worldwide non-exclusive revocable right to:

  • View the website and its content either on computer, tablet or mobile device through any web browser of their choice.
  • copy and store the website and its content in the user’s web browser cache memory; and
  • print pages from the website for the user’s own personal and non-commercial use.

Apart from the above rights, nothing in the agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.

Some of the contents on this website (including trademarks, logos, business names etc.) that belong to third parties are used with their consent and remain the intellectual property of that party.

Awesome & Bliss Experiences takes the protection of its intellectual property very seriously. If we discover that a user has used the website and its contents in contravention of the rights above, then it may institute legal proceedings seeking monetary damages and an injunction to stop the use of those contents and in turn may claim its legal costs. Also, If you believe that any content available on or through the website infringes upon any Intellectual Property Rights you own or aware of or control, please notify us earliest at contact@awesomeandbliss.com. A copy of your notification will be sent to the person who posted or stored the content addressed in the notification. 

In some cases, you may request us to use the copyright contents on the website by writing to contact@awesomeandbliss.com.

Laws & Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Indian law and any disputes relating to these terms and conditions (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of Ajmer, Rajasthan, India.

Updates & Complaints

Awesome & Bliss Co. reserves the right to change these Terms & Conditions at any point of time. The “Last Updated” legend at the bottom of this indicates when these Terms & Conditions was last revised.  Any changes shall become effective when we post the revised Terms & Conditions on the Services. Your use of the Services following these changes means that you accept the revised Terms & Conditions.

For more information, please contact us by writing to contact@awesomeandbliss.com or by mail using the details provided below:

Awesome & Bliss Co.
3K12, Sector 3, Vaishali Nagar, Ajmer, 305001, Rajasthan, India.

Last Updated on 9 May 2021